Frequently asked questions
The most common questions about sending cases, digital files, delivery and the doctor portal.
General
How can I get pricing?
Choose “Pricing” on the contact form, or message us on WhatsApp from the support button, to receive our current price list.
Sending cases
How do I send a case?
There are two ways: join the doctor portal and submit the case online with its files, or fill in the “Send a case” form on the site. If you are sending impressions or models, simply request a courier pickup.
Digital files
Which file formats do you accept?
We accept open-format exports from intraoral scanners (STL, PLY, OBJ) and photos (JPG, PNG). You can upload files straight to your case in the portal.
Shipping and delivery
Can I send cases from abroad?
Yes. Doctors, clinics and agencies abroad can join the portal in their own language (Turkish, English, French) and submit digital cases. Write to us for shipping and delivery details.
Doctor portal
How can I see where my case is?
In the portal, each case shows its current stage (received, design, production, quality control, shipped, delivered). Every change is logged in the case history and you can message the lab on the case.
Didn't find your answer?
Use the support button at the bottom right to chat live or message us on WhatsApp.